This is Not the Support You Are Looking For

So you just did a Google search for Norton or Canon Support and got a “1-800” number where they told you that they needed to remote in to your computer to troubleshoot your issue. After poking around they tell you that your computer is badly infected and they would be happy to fix the errors for the low cost of 299.99. Out of fear you whip out your credit card, read the numbers, and boom you just got taken.

Unfortunately the number you called has nothing to do with Norton or (insert searched company name here) you got a phone number from an Ad. That’s right your first 2-3 results were all ads like the one below:

norton fake ad(click to enlarge)

If you look closely you can see the add is not Norton but rather iYogi a company that specializes in what some have considered shady practices (HERE) and they’re not the only faux call centers pulling these phishing ads. If you have been a victim of such a call center, please get your PC to a PC repair store front and cancel the payment for the transaction with the credit card company or your bank; I’d even go as far as to say have replacement cards issued just to be safe.

 

 

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Moneypak Strikes Again

Moneypak Strikes Again! Android Users Impacted.

Recently the Moneypak malware made the jump from Microsoft Windows to Google’s Android operating system. Unlike Windows that have an abundance of Apps designed to removed this common nuisance there aren’t as many for Android as this is a fresh market for hackers to wreak havoc on.

So what can you do? Well first and foremost shut your tablet off and get yourself into a technician to have a look. In some cases you may be looking at a complete wipe and reload of your Android device, in other cases you may not be so unfortunate. If you haven’t gotten it yet be sure to take precautionary measure like backing up your data, syncing your pictures/music/videos to the cloud, and avoid websites you haven’t been to before.

Once you are infected there may be no going back but don’t let it get to you, it happens to the best of us. Again the best thing you can do for yourself is get your device into a virus removal specialist and see what they can do for you. Keep your eyes peeled as time goes on it’s only going to get worse.

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CTP Locker

CTP-LOCKER: The Hits Keep Coming

Yet another Ransomware virus is out called CTP-Locker. Sold on the Deep Web as a turnkey business available for purchase for a paltry $3000 USD. CTP works like other Ransomware it encrypts all of your data on both internal and external hard drives including mapped network drives. Unlike the crypto family of virus/malware that “deletes” the key after its 72 hour timer expires, CTP instead doubles the ransom as to punish its victims for not paying immediately. As of this article, the recommended cost to decrypt data is .5 bitcoins or $320USD.

Currently CTP is only impacting the world of Windows but Android may be next on the target list as we have seen previous Ransomware make its way to handheld devices. It would seem that this is only the beginning of Android user community’s headaches.

Unfortunately CTP-Locker is very new and there aren’t a lot of reports on how it spreads and from what analysts can tell there isn’t just one way it does attack your PC so user beware. As we have said in previous posts always have a backup of your data and NEVER PAY THE RANSOM!

For more in-depth information about CTP is available HERE

 

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Google Search Real Vs Ads

Google Search Real vs Ads

So if  you ever find yourself in the need of software support from a specific vendor, let’s say AVG for example, you may be tempted to perform a Google search for their customer/technical support number. There’s just one problem, you called customer support and got a gentleman/woman with an accent and after a long phone call they tell you they can fix your computer if you sign up and pay for a “life long” service agreement ranging from $299-$999. Hopefully by this point you have smelt the fishiness of the offer and know that you are being taken. So how did you get here? Simply put you fell for a purchased ad space listing like this one:

 addvsreal Click the image to enlarge.

They first two results are in fact ads, how do you know? Look at the green text, in both ads AVG is behind the .com/ address versus the first real result that reads as AVG.com/… That’s Real.

 

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Cryptolocker, the new encrypter virus on the block

Cryptolocker: The New Encryption Ransomware on the Block

Well it didn’t take long for yet another iteration of the Cryptolocker virus to raise its ugly head. Known as the CryptoWall it does exactly the same as its viral forefathers and attacks what is most valuable to you and your family: your photos, music, emails, and much more. This particular version streams in from a fake Adobe Flash Player update and should be avoided at all cost. Now unlike a legitimate Adobe Flash update that pops up shortly after startup, their evil twin pops up randomly when you are out browsing the web. With just one click of the mouse you are staring down the business end of a $300+ Ransomware flash screen. NEVER PAY THE RANSOM, in most cases you will get your data back but what’s to stop them from reactivating the virus days, weeks, or even months from now.

So what should you do? Get it in to a reputable shop and let them attempt to recover your data. In the worst case scenario it’s a Tabula Rasa (Blank slate) moment and you start from scratch, while terrifying it may be the only thing to do, but if your fortunate they may be able to recover some, if not most, of your data. You can help yourself out a little by maintaining regular backups as well but be warned Crypto-style malware can attack the backup drive if it is connected at the time of infection.

 

 

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Ransomeware aims at Android

Simplocker, the Cryptolocker of Android Devices

So Encrypting Ransome ware continues its march, this time its going after Android with the Simplocker Virus. Like its Windows PC counterpart, Simplocker encrypts all of your images, documents and audio files that exist on your phones SD card. Luckily as of right now it only appears to be attacking Android users in the Ukraine but it may not be long before it touches down on American shores.

As school is letting out, you may see an increase in the number of unsolicited fake “Microsoft” support phone calls, Moneypack Viruses circulating, or Ransomware on the rise. We often see this because now is the time when your computer is most vulnerable to the uninhibited clicking of little Johnny or Suzie’s web browsing. You may feel overwhelmed but rest assured that should you find yourself in a bind Computer Medics is here to help.

For a more in depth discussion about Simplocker check here

Cryptolocker Hackers Caught

Bye, Bye Cryptolocker

If you were one of the poor souls to get the Cryptolocker virus in last few years you may have asked yourself “when will they catch these guys?” Well today is your lucky day, your prayers have been answered, and hopefully we will see the end of the Cryptolocker virus. As reported by USA Today, Federal agents have shutdown the Zeus Botnet, they have identified the hacker/hacker group, and they will be charged with a multitude of charges ranging from hacking to wire fraud. The only downside is that Bogachev, the leader of the hacking group, is currently on the LAM.

With their botnet down could this be the end of the Cryptolocker virus? I’d like to say yes but only time will tell.

For more information regarding this story click Here.

Ebay Compromised: Account information up for grabs

Soon up for Auction: Your EBay Account information.

It’s happened once again, another E-Giant has been compromised. EBay, the worlds largest online auction sites announced on 5/21/2014 that there systems were compromised between late February and early March of this year.  According to EBay the cyber criminals were able to compromise EBay through stolen employees but EBay asserts that the passwords that were stolen had been encrypted. The data that was accessed included full names, postal addresses, phone numbers and birthday information.

However, EBay quickly pointed out that there is no evidence that Paypal, their sister-site, was not compromised at this time.

What to do?
Users have been encouraged to change their passwords immediately to prevent further issues.
Keep an eye on your credit score and your financial accounts for unusual activity and contact your financial / credit office should these activities occur.

For more check out the original Forbes write up HERE.

MS Scam Calls

Don’t Get Scammed By Call Center Phishing

Recently we have seen an upswing in the number of calls we are getting regarding Microsoft Support Call Center scam calls.

HOW IT WORKS: In this situation someone will call your phone and advise you that your computer is highly infected and that they will “help” clean your computer, they will have you visit a website where you will download and install remote access software that will give them full access to your pc. After some poking around and running commands they will inform you that the computer is badly infected and will need to be cleaned for a very high amount (between $200-$900, typically).  You give them your credit card and they bill you for services that were never really needed.

WHAT YOU SHOULD DO: As soon as someone calls saying they are from Microsoft or any other support center hang up the phone, do not give them access to your pc, and if you think you may have bring it in to our shop for a full clean up. If you have already fallen for this scam, don’t beat yourself up your not alone.

For more information regarding this scam check out the Microsoft Response to Scam Call Center.

Heartbleed Scammer App

Own an Android device? Afraid your device may have Heartbleed? Don’t use Virus Shield to clean your system! Sounds to good to be true and it is, for $4 dollars you get a pretty image that when pressed shows a clean device… and that is all it does, no scan, no virus removal, it just removes money from your account. As reported by KSHB41 as it turns out the app is a fake for more information please check out the link below.

 

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